Help
Questions and answers
Ordering
How do I find a medicine?
Use the search box with the medicine's name or an ailment, or browse by range (drops, syrups, tablets, ointments and so on) or by health area. Every product page shows the composition, indication, dosage and pack sizes as printed in the catalogue.
Some products say “Price on request”. Why?
Online ordering opens for a pack as soon as its price is listed. Until then, contact us and we will confirm the price and availability.
How do I order mother tinctures, dilutions or a particular potency?
Mother tinctures and dilutions are ordered by name and potency, so please contact us with what you need. For bio-combinations and triturations, choose the number or remedy on the product page; if you need a particular potency, write it in the order notes at checkout.
Do I need a prescription?
The products here are homoeopathic medicines and herbal cosmetics. We recommend taking homoeopathic medicines on the advice of a qualified physician, and following the dosage on the pack or as your doctor directs.
Payment
How can I pay?
Online through Razorpay: UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards, net banking and wallets. We never see or store your card details.
Is cash on delivery available?
Not at the moment. Orders are paid online at checkout.
How do I know my order went through?
You'll land on a confirmation page with your order number (it starts with IGH-). You can look it up any time on the Track order page.
Delivery
What does delivery cost?
Delivery costs ₹60 per order, and is free on orders of ₹500 and above.
When will my order arrive?
We dispatch within 48 hours of your order. After that it depends on where you live, usually 2 to 7 days. Enter your PIN code on a product page for an estimate.
How do I track my order?
Open the Track order page and enter your order number and mobile number. Once the order ships, the courier name and tracking number appear there.
Returns
Can I return a medicine?
Because these are medicines and personal care products, we can't take back packs once they are delivered, unless something is wrong with them. See below.
What if my order arrives damaged, leaking or wrong?
Tell us within 48 hours of delivery, with your order number and photos of the pack and the outer box. We will send a replacement or refund you in full.
Can I cancel my order?
Yes, any time before it is dispatched. Contact us with your order number and we refund the full amount to your original payment method.