Policies
Returns, replacements & refunds
Last updated 16 November 2026
Returns
Medicines and personal care products can't be taken back once they have been delivered, because we can't resell them. The exceptions are below.
Damaged, leaking, expired or wrong items
If a pack arrives damaged, leaking, with a broken seal, past its expiry date, or is not what you ordered, tell us within 48 hours of delivery. Send your order number and clear photos of the pack and the outer box through the contact page. We will send a replacement at no cost, or refund you in full if a replacement isn't available.
Refunds
Approved refunds are issued to the original payment method through Razorpay within 5–7 business days. Your bank may take a few more days to show the credit.
Cancellations
You can cancel an order before it is dispatched by contacting us with your order number. Cancelled orders are refunded in full to the original payment method. Once an order has been dispatched it can't be cancelled.
Questions? See the contact page. Indo German's products on this site are sold by I.G. Homoeo Remedies Pvt. Ltd., [Registered address to be added].